At luke97, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect when you use the luke97 platform, why we collect it, how we use and store it, and what rights you have over your own information. We encourage all players to read this document carefully before registering.
Privacy at a Glance
These highlights summarise our key data protection commitments. The full policy below contains the complete legal detail — please read it in full.
All personal data stored on luke97 servers is protected using industry-standard encryption protocols. Your CNIC details, contact information, and payment data are encrypted both in transit (via TLS) and at rest. We conduct regular security audits to ensure our infrastructure remains resilient against unauthorised access and data breaches.
luke97 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing or commercial purposes. Your information is shared only with trusted operational partners — payment processors, KYC verification providers, and our licensing authority — strictly on a need-to-know basis and under binding data protection agreements.
Identity documents collected during KYC verification — including CNIC scans, address proofs, and selfie photographs — are used solely for identity verification, age confirmation, and anti-money-laundering compliance. These documents are not used for advertising, profiling, or any purpose unrelated to your account and our regulatory obligations.
Every luke97 player has the right to access, correct, restrict, or request deletion of their personal data. You can submit a data request at any time by contacting our support team. We will respond to all valid data rights requests within 30 days in accordance with our international gaming licence obligations and applicable data protection standards.
luke97 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing authority and applicable anti-money-laundering regulations. Account data is typically retained for a minimum of five years following account closure to satisfy AML record-keeping requirements.
luke97 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality.
Summary: This Privacy Policy explains how luke97 ("the Platform", "we", "us", "our") collects and handles the personal data of players registered in Pakistan. By creating a luke97 account, you confirm that you have read this policy and consent to the processing of your personal data as described herein. This policy forms part of our Terms & Conditions.
luke97 is Pakistan's premier online casino and sports betting platform, operated under an international gaming licence. As part of our licensing obligations and our genuine commitment to player trust, we are required to maintain clear and transparent data protection practices. This Privacy Policy sets out, in plain terms, how we collect, use, store, share, and protect the personal information of every player who uses the luke97 platform.
This policy applies to all data collected through the luke97 website, mobile browser platform, customer support channels, and any other touchpoints through which you interact with luke97. It covers Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions across the country.
We encourage you to read this policy carefully. If you have any questions about how luke97 handles your personal data, our support team is available 24/7 and can be reached at [email protected] — please do not hesitate to get in touch.
When you create a luke97 account, we collect the following information:
To comply with our international gaming licence requirements and Pakistan's anti-money-laundering standards, we collect identity verification documents including:
Every deposit and withdrawal transaction processed through luke97 generates a record that includes the transaction amount in PKR, the payment method used (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), transaction timestamps, and unique transaction reference numbers. We do not store full bank account numbers or complete mobile wallet credentials — only the minimum data required to process and reconcile each transaction.
We collect records of your gaming activity on the luke97 platform, including game sessions, bet amounts, wagering history, win and loss records, sports betting selections, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access luke97, our servers automatically collect certain technical data including:
When you contact the luke97 support team via live chat or email, we retain records of those communications — including your name, contact details, the nature of your query, and the resolution provided. These records are retained for quality assurance, training, and dispute resolution purposes.
luke97 collects personal data through the following channels:
luke97 uses your personal data for the following specific purposes:
Marketing opt-out: If you no longer wish to receive promotional emails or SMS notifications from luke97, you can unsubscribe at any time using the unsubscribe link in any marketing email, or by contacting our support team directly. Opting out of marketing communications will not affect your ability to use the platform or receive account-related notifications.
luke97 processes your personal data on the following legal bases:
luke97 does not sell your personal data. We share your data only in the following limited circumstances and always subject to appropriate data protection safeguards:
Important: All third parties with whom luke97 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than that for which it was shared. luke97 remains responsible for ensuring these obligations are met.
luke97 operates under an international gaming licence, which means some of your personal data may be stored on or processed by servers located outside Pakistan. Where such transfers occur, luke97 ensures that appropriate data protection safeguards are in place, including contractual data protection clauses with receiving parties that meet the standards required by our licensing authority.
By registering on luke97 and submitting your personal data, you acknowledge and consent to the potential transfer of your data to servers and processors located in other jurisdictions, subject to the safeguards described in this policy.
luke97 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law and our licensing obligations. The following general retention guidelines apply:
Once the applicable retention period has expired, your data will be securely deleted or anonymised. Anonymised, aggregated data that can no longer identify you may be retained indefinitely for statistical analysis and platform improvement purposes.
As a luke97 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.
| Your Right | What It Means |
|---|---|
| Right of Access | Request a copy of all personal data luke97 holds about you, along with information about how it is used. |
| Right to Rectification | Request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. |
| Right to Restriction | Request that we restrict the processing of your data in certain circumstances, such as while a dispute is being investigated. |
| Right to Object | Object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests. |
| Right to Portability | Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider. |
| Right to Withdraw Consent | Withdraw your consent for marketing communications at any time without affecting other processing activities. |
Cookies are small text files stored on your device by your browser when you visit a website. luke97 uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly, remember your preferences, and understand how players use the site.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your luke97 account and using core platform features. Instructions for managing cookies in common browsers are available through your browser's help documentation.
The luke97 platform is strictly prohibited for persons under the age of 21 years. We do not knowingly collect personal data from anyone under 21. If we become aware that a person under 21 has registered an account or submitted personal data to luke97, we will immediately close that account, delete all associated data, and refund any deposits made minus any amounts wagered, in accordance with our Terms & Conditions.
If you believe a minor has registered on luke97, please contact us immediately at [email protected] so we can take prompt action. luke97 is committed to preventing underage gambling and supports all reasonable measures to protect minors from accessing online gaming platforms.
luke97 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your luke97 login credentials with anyone.
The luke97 platform may contain links to third-party websites, including the websites of game providers or payment processors. This Privacy Policy applies only to data collected directly by luke97. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any external site you visit. luke97 does not endorse and takes no responsibility for the content or data practices of third-party sites.
luke97 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or regulatory requirements. When material changes are made, we will notify active players via email to their registered address or through an in-platform notification, at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent version of the policy. Your continued use of the luke97 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must stop using the platform and contact our support team to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way luke97 handles your personal data, please contact our Data Protection team at: [email protected]
We take all privacy inquiries seriously and aim to respond to all queries within 5 business days. If you wish to submit a formal data rights request (such as a right of access, rectification, or erasure request), please include your full name, registered email address, and a clear description of your request to help us process it efficiently.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or dispute resolution body as provided under our international gaming licence framework.
By using luke97, you confirm that you have read and understood this Privacy Policy, that you are 21 years of age or older, and that you consent to the collection and processing of your personal data as described herein. This Privacy Policy was last reviewed on 1 January 2026.
Your Data Is Safe With Us
Now that you know exactly how luke97 protects your personal data, explore Pakistan's most trusted online casino and sportsbook — cricket betting, 1,000+ slots, live dealer tables, and instant PKR payouts via JazzCash and EasyPaisa. 21+ only. Please play responsibly.